Delivery
At Hello Moon Shop, we do everything we can to guarantee fast, reliable delivery tailored to your destination country.
📦 Preparing your order
All orders are carefully prepared by our team and shipped as quickly as possible within 2 to 7 business days.
As soon as your parcel is handed over to the carrier, you will receive a confirmation email containing your tracking number so you can track its progress in real time.
🚚 Delivery methods
We offer several delivery options depending on your destination.
All our parcels are shipped via La Poste Colissimo.
France
- Home delivery : from €5.90 and free for purchases of €70 or more
- Pickup point delivery : from €4.50 and free for purchases of €70 or more
Delivery times are generally 2 to 5 business days.
Europe
We deliver to the majority of European countries with home delivery or pickup point delivery, depending on the destination.
Delivery fees are calculated based on the destination country and start at €5.00. Delivery is free for purchases of €70 or more.
Delivery times generally range from 3 to 14 business days, depending on the country.
International
We also ship your orders to many destinations around the world.
Delivery fees vary by country and start at €29.90. Delivery is free for purchases of €150 or more.
Delivery times generally range from 5 to 20 business days, depending on the destination and any applicable customs procedures.
🌍 Countries we deliver to
We deliver to more than 40 countries, including:
- France
- Belgium
- Switzerland
- Germany
- Spain
- Italy
- Netherlands
- Ireland
- Finland
- Denmark
- Sweden
- Canada
- United States
- Australia
- Japan
- United Arab Emirates
- Israel
- French overseas departments and territories
- ...and many other destinations.
If your country does not appear during checkout, please do not hesitate to contact our customer service team.
📍 Order tracking
Once your order has been shipped, you will automatically receive a tracking number that allows you to track your parcel until delivery.
🌐 Customs and taxes
For deliveries outside the European Union, customs duties, local taxes, or import fees may be applied by the authorities in the destination country.
These fees are the customer's responsibility and are not included in the delivery fees.
Have a question?
Our customer service team is available to answer any questions about your delivery or order tracking at contact@hellomoon-shop.com
We are committed to responding as quickly as possible.
